What is ASHABAN Shop?
What is ASHABAN Shop?
Ashaban Shop is basically Bangladesh’s largest shopping mall! It is a dedicated channel on the ASHABAN platform with a carefully curated selection of branded products sourced directly from brands and brand authorized sellers.
Ashaban Shop offers customers the highest quality online shopping experience by delivering on the following promises:
- 100% Authenticity: On ASHABAN Shop, we guarantee you will receive only original and authentic branded products.
*Terms & Conditions apply, please refer to: “What happens if I think I received an inauthentic item?”
- 14 day easy returns: 14 day easy returns for all ASHABAN Shop products, except non-returnable categories as per ASHABAN guidelines.
- ASHABAN Express Delivery
What is a Flagship Store?
Flagship stores are a selection of leading international and local brands, online brands and retailers. Flagship stores are the cornerstone and core brands that make up ASHABAN Shop.
Remember that ASHABAN has “Online Flagship Stores”. They are not physical outlets/stores.
What is a Certified Store?
A Certified Store is an authorized re-seller or distributor of a specific brand or brands.
Where do ASHABAN Shop products come from?
ASHABAN Shop products are either sold directly by ASHABAN, or sourced from the brand principal/authorized distributor of the brand principal.
How can I identify a ASHABAN product in the website?
You can identify ASHABAN Shop products by the Ashaban badge on the product’s page and catalog page for specific products.
ASHABAN Shop Shipping
What do I do if my order did not reach in the promised lead time?
Please get in touch with our friendly Customer Service agents who will be able to assist you further.
In the following circumstances, ASHABAN will not be liable for any delays:
- Incomplete address
- Wrong address
- Contact not established
- Failed delivery
- Customer unavailable to receive items
Other Conditions:
- Floods / Earthquakes/ Weather conditions
- Public holidays / Protest / Strikes
- Campaigns / Sale periods
- Electricity outage (including system outage)
What happens if I don’t receive my ASHABAN Shop orders on time?
If you do not receive your ASHABAN Shop orders as per the expected delivery dates specified for your order, please first check the status of your order in the “My Orders” page in your ASHABAN account. This allows you to see if the seller has already shipped your order or not.
If the order status has not been updated or you would like to have more information for your order status, please contact our ASHABAN Customer Service Team by emailing to support@ashaban.com or via live chat (08:00am –10:00pm everyday, except for public holidays).
Do I need to pay extra for the express delivery promise?
No, this is a special service that we are offering to our valued ASHABAN Shop customers.
Do I have to pay shipping fee to get my ASHABAN Shop product?
Shipping fees will remain unchanged for ASHABAN Shop products. There are no additional shipping fees for ASHABAN Shop products.
Please refer this link to check how we calculate delivery charges.
ASHABAN Shop Returns & Refunds
What if I want to cancel my ASHABAN order?
As per ASHABAN cancellation policy, you can cancel your order directly from your ASHABAN account before the order is shipped out from ASHABAN or the seller’s warehouse.
Please refer to this link for details on how to cancel your order from your ASHABAN account.
How can I return my ASHABAN Shop product?
ASHABAN Shop offers 14-day easy returns, allowing you to return the product within 14 days of first attempted delivery. As per ASHABAN return policy, you need to fill in the Online Return Form through your ASHABAN Account.
Please refer to this link for details on how to return your order via your ASHABAN account.
What is ASHABAN Shop 14-day return policy?
ASHABAN Shop offers 14-day easy returns, allowing you to return the product within 14 days of the first attempted delivery. Please ensure that your return meets ASHABAN return conditions.
“Change of mind” returns will only be accepted for specific categories, as per ASHABAN current guidelines.
Please refer to this link for details on our Returns Policy.
What kind of products cannot be returned due to change of mind?
Change of mind return is not applicable for items from the following categories:
– All swimwear & lingerie
– All groceries
– All digital goods, including mobile top-ups, e-books, game downloads etc.
– All customized items, bulky items, or items that require installations.
If you have changed your mind and would like to return the item, please note that change of mind return is only available if the item:
– Has not been opened
– Has all seals and tags intact
– Is unworn, unwashed and unaltered
What happens if I think I have received an inauthentic item?
ASHABAN goes the extra mile to ensure that nothing but genuine/authentic products are sold on ASHABAN . If you think you received an inauthentic item, please indicate in the Online Return Form that you would like to return the item due to the Counterfeit/ fake item reason.
Once the Online Return Form is submitted, you will receive an email with further instructions on additional information required:
Detailed description on why you think the item is counterfeit/ fake
Claims will be evaluated by the ASHABAN team within 14 calendar days upon submission of the additional information outlined above.
Upon submission and validation of the Online Return Form, you will be refunded the item price through your original payment method.
How do I join ASHABAN Shop?
Currently, participation in ASHABAN is on an invite-only basis, at the discretion of the ASHABAN team based on performance. Reach out to your Key Account Manager to learn more about enlisting.
