Are all products on ASHABAN original and genuine?

Yes, the products offered from Goodsas.com are 100% original and genuine. Our committed team ensures the originality and genuineness of all products. Any supplier found to be supplying us with non-genuine products is banned/blackslisted from our supplier list.

Yet, if you think a product on our website is not meeting the criteria, please let us know by sending an email to support@ashaban.com.

Are all products on ASHABAN new and unused?

Yes, ASHABAN only offers new, intact and unused products.

Yet if you think a product on our website is not meeting the criteria, please let us know by sending an email to support@ashaban.com. Yet if you think a product on our website does not comply with the criteria, please let us know by sending an email to support@ashaban.com.)

How can I find the right product on ASHABAN?

Please hover your mouse over a category under “Browse Categories” on the top left of the Home page. A drop down menu pops up. Click on a sub-category of your choice from the drop down menu. A list of products under that sub-category show up. You can choose your desired product from there.

Or/Again, if you know what product you are looking for, you can type the name of the product or brand in the search bar on the top right of the Home page and click the ‘Search’ icon. Your desired product will show up instantly.

How to Top-Up on ASHABAN?

Please click on the following link to know about how you can top-up using ASHABAN App.

Where can I find more detailed information about a product?

On the Home page, hover your mouse over a product category. Click on a sub-category of your choice. A list of products will show up. Select your product from the list and click on it. You get the details of your product.

 Are all products on ASHABAN original and genuine?

Yes, ASHABAN only offers new, intact and unused products.

Yet if you think a product on our website is not meeting the criteria, please let us know by sending an email to support@ashaban.com Yet if you think a product on our website does not comply with the criteria, please let us know by sending an email to support@ashaban.com.)

Are the prices on ASHABAN negotiable?

Prices on ASHABAN are not negotiable. ASHABAN offers the best prices and deals for the customers.

Why do I see different prices for the same product?

Some of our products are offered by different sellers. That allows you to choose your preferred offer.

How do I know if a product comes with free installation?

Free installation is offered for selected products only. Please be sure to check the product description to get more information about installation.

How do I know if a product comes with warranty?

If a warranty is offered on a product, the terms, conditions and period for warranty are displayed on the right side of the product page.

If a product is sold by multiple vendors, the terms, conditions and period for warranty period offered by each vendor will be displayed to the right of the page. Just click on the ‘more information’ icon on the right side of the Return and Warranty tab to find the detailed warranty information. (needs clarification)

From when is the warranty for my product applicable?

The warranty of your product should start from the date of order placement date. Please contact our Customer Service Team if this is not the case.

You can reach our team by emailing to support@ashaban.com or live chat (08:00am-10:00pm every day, except for public holidays).

Where are the Warranty Service Centers?

Please refer to the manufacturer (or service center) details on the warranty card included/provided with your product or go to the product page on ASHABAN and look for warranty/service center information in the “description ” tab.

If there is no warranty card, please check the user manual or product packaging for more details or get in touch with our Customer Service Team so that we can help you to solve the issue. You can reach our team 24/7 at support@ashaban.com. (needs clarification)

Should I register the product with the brand to get warranty for my product?

You should always follow the instructions written on the warranty card provided by the brand.

How can I claim warranty for my product?

You can claim any warranty by presenting your product and the warranty card at an authorized service center.

There is mismatch in warranty terms between ASHABAN and brand’s website. What am I eligible for?

Warranty terms & conditions for a product may change over time. Rest assured, you will be entitled to the terms & conditions listed on the warranty card at the time of purchase.

I lost my warranty card. How can I get warranty?

In this case, you can claim warranty by presenting your ASHABAN invoice to any authorized service center.

I ordered a product with warranty but I did not get a warranty card with my product. How can I get warranty?

Please get in touch with our Customer Service Team so we can help you to solve the issue.

You can reach our team by emailing to support@ashaban.com or via live chat (08:00am – 10:00pm every day, except for public holidays).

What should I do if there is a difference in the warranty mentioned on ASHABAN & the physical warranty card I got?

Please get in touch with our Customer Service Team so we can help you to solve the issue.

You can reach our team by emailing to support@ashaban.com or via live chat (08:00am –10:00pm every day, except for public holidays).